Refund policy

When you get CU back, when you don't.

The Blueprint refund policy is straightforward: you're refunded when the failure was on our side, when you cancel within the trial window, or when statutory rights apply.

Automatic CU refunds

CU is automatically refunded when:

  • A run fails for a platform reason — infrastructure error, LLM provider outage, internal bug. The full reservation is refunded
  • A run is cancelled before stage 2 (Brief Parser) starts. The estimate is refunded
  • A run completes but uses less than the reservation. The difference is refunded

You don't need to ask — these happen at the moment the run state transitions.

CU is not refunded when

  • A run fails because of your Brief (validation rejection, content policy block, malformed input)
  • A run completes successfully but you're unhappy with the output — use Revisions at additional CU instead
  • A run uses more CU than estimated. The estimate is just an estimate

Subscription refunds

Subscription fees are paid in advance and non-refundable, except:

14-day satisfaction refund

If you signed up for a paid plan within the last 14 days and have consumed less than 25% of your monthly CU allowance, you can email [email protected] for a full refund of your most recent subscription charge. This is a goodwill policy, not a statutory right.

EU / UK statutory cooling-off

Consumers in the EU and UK have a 14-day right of withdrawal under the Consumer Rights Directive 2011/83/EU. By using the Service during the cooling-off period you expressly agree to immediate performance, which under the Directive means the right of withdrawal is lost on full performance. We refund any unconsumed CU pro-rata at our discretion.

Top-Up refunds

Top-Ups are non-refundable except as required by law and as part of a 14-day satisfaction window for first-time buyers (same terms as subscription).

NOTE
Top-Ups are framed as non-refundable service prepayments, intended to be consumed within 12 months. They are not gift certificates and are not subject to California Civil Code §1749.5 as we currently construe that section. The [Terms of Service](/terms) has the long version.

Disputes

Email [email protected] within 30 days of a charge to raise a dispute. We respond within 5 business days. After 30 days the charge is deemed accepted.

For Stripe-side disputes (chargebacks initiated through your card issuer), Stripe's standard process applies and we will respond per their flow.

Refund processing

When we issue a refund:

  • Subscription / Top-Up refunds: processed back to the original payment method via Stripe within 5–10 business days
  • CU refunds: instant — credited back to your wallet immediately

See also